In this conversation, Lorraine speaks with Henderson about his role as a Mental Health First Aider, a title she finds both unfamiliar and enlightening. Drawing on her own background in physical first aid through the Red Cross, Lorraine reflects on how those skills stayed with her for life, and Henderson explains that Mental Health First Aid works in a very similar way. Rather than treating physical injuries, it focuses on recognising signs of emotional or psychological distress and offering timely, appropriate support.

Henderson explains that Mental Health First Aid is about noticing when someone’s behaviour seems out of character or “out of sync” and creating a safe, non-threatening space to talk. The role is not about diagnosing or fixing problems, but about listening, understanding, and signposting people to professional or community-based support when they may be experiencing issues such as anxiety, depression, or crisis. A key part of the role is knowing how to respond calmly and compassionately, without judgement.

He introduces the Mental Health First Aid acronym “ALGEE,” which provides a structured approach. “A” stands for approach, assess, and assist in a crisis. “L” means listen and communicate non-judgementally. “G” refers to giving reassurance, support, and relevant information. The first “E” encourages the person to seek appropriate professional help, while the final “E” focuses on encouraging other forms of support, recognising that practical barriers such as cost, location, or accessibility may exist. Having multiple support options is therefore important.

The discussion also explores how people become Mental Health First Aiders and how others can identify them. Henderson explains that training is available through Mental Health UK and delivered by accredited practitioners over several days. Many organisations formally designate Mental Health First Aiders, similar to safeguarding officers, making them visible points of contact within workplaces or colleges.

As a freelance consultant who delivers workshops, Henderson incorporates his Mental Health First Aid training naturally into his work. Rather than announcing the role, he uses the skills to recognise concerns and initiate supportive conversations when needed, adding an important layer of care, awareness, and responsibility to his professional practice.